I’m sure you’d agree that one of the most frustrating parts of running a business is dealing with people.
Self interests, egos, schedules, the difference in opinions… can all be obstacles to both agreement and achievement.
Although “managing people” sounds a bit cold, there are ways to relate to them that can make your life (and theirs) a lot more pleasant.
This week I will cover a handful of these ways…
Find Out What Makes Them Tick
Some people want to feel heard.
Others want to be right.
Then, there are some who need to feel valued, appreciated, and/or liked.
Often times, when people have a beef with you about something, it’s not that “something”. Rather, there is something else… Something deeper.
So, when “managing” people, before responding, I try to see beneath their words and actions.
What do they really want?
What’s the real issue?
What questions can I ask them to get to the bottom of it?
Of course, some people are just plain toxic and must be avoided at any cost but before making that determination, ask yourself, “What can I say or do differently that may trigger a better version of themselves?”